Powered By Hashblu

What if ?

Mobile Self Service did not need Apps to be downloaded

What if, instead of getting the customers to download an app, we use built-in or the most commonly used apps to serve them

Customer’s natural behaviour was the user journey

What if, instead of educating the consumers about your app, we leverage their behaviour of sending messages, stickers etc.

Service went to the customer, instead of the other way around

What if, instead of getting the customer to come to your website or your app, we take the service to them wherever they naturally spend their time.

Features

Beyond Chatbots

Beyond Chatbots

Leverage Closed Domain AI triggers for drastically higher Right First Time, and overcome the accuracy issues of Chatbots.

Commerce

Commerce

Enable direct purchase & payments for buying products & services. Order journeys are on an average less than a minute.

Instant Self Service

Instant Self Service

Unboxing of processes & use of Closed Doman AI allows for sub-minute cycle times.

Personalized

Personalized

Machine learning enables personalization in presentation of service, responses and recommendations.

Customers, Employees, 
Engineers, Salespeople

Customers, Employees, Engineers, Salespeople

Platform can be leverages for self-service across multitude of stakeholders and business processes – extending the same benefits of instant and simple service using intuitive service triggers.

Omni-Channel & Continuous 
User Journeys

Omni-Channel & Continuous User Journeys

Through a single point of integration with the Enterprise, the platform allows for engagement & service across multiple digital interfaces in a consistent & continuous manner across digital interfaces.

AI – Human Hybrid

AI – Human Hybrid

Seamless handover to Agent, within the chat interface itself to ensure customer experience is not compromised in case of any issues or complex queries.

Console Designed User Journey

Console Designed User Journey

The User Journey is designed and continuously configured by the Enterprise Admin using the console.

User & Enterprise
Based Analytics

User & Enterprise Based Analytics

Analytics generated at a User & Enterprise level, that is used for Machine learning based features, and also generates insight around the product & relevant market base.

Policy & Rule 
Based

Policy & Rule
Based

Define Enterprise level policies and Product/service level rules, configurable through the console.

High Accuracy

High Accuracy

Closed Domain Artificial Intelligence based service triggers ensure that context assignment is not an issues. Closed Domain AI based service requests are also not dependent on high volumes of data, as the need for labelling & training is obviated.

Under a Minute
User Journey

Under a Minute User Journey

On an average the cycle time is brought down to under a minute. Steps are brought down to two or three steps due to unboxing of services.

Industries

HashBlu operates at a core process level and hence has easy applicability across Industries. HashBlu has a library of pre-built services that are Industry specific, and also allows for services to be custom built for the specific enterprise needs.

Request Use Cases

Products

Liteblue

LiteBlu is a commerce and customer engagement platform that is focused on the needs of Micro & Small Enterprises for automated customer care, over popular platforms like Facebook Messenger. LiteBlu take Facebook Messenger messages beyond just customer queries, to enabling direct purchase, appointment bookings, FAQs. Your silent, sincere & ever on the ball assistant!

More
Hashblue

TrueBlu is the next generation of Omnichannel Platform that allows for a continuous & consistent customer engagement & commerce over multiple next generation of digital interfaces. TrueBlu leverages AI & Machine learning for a personalized, instant, simple & secure consumer self-service across over 15 industry verticals. Enterprises leverage social media channels not just for complaint management but for direct sales, increase customer proximity, and reduce the cycle time & the cost to serve.

More