TrueBlu is the next generation of Omnichannel Platform that allows for a continuous & consistent customer engagement & commerce over multiple next generation of digital interfaces. Trueblu Leverages AI & Machine Learning for a personalized, instant, simple & secure consumer self-service across over 15 industry verticals.
Enterprises leverage features like prebuilt library of service catalogue, channel management and much more, provided in both in-premise & cloud hosted models.More Details
Leverage Closed Domain AI triggers for drastically higher Right First Time, and overcome the accuracy issues of Chatbots.
Enable direct purchase & payments for buying products & services. Order journeys are on an average less than a minute.
Unboxing of processes & use of Closed Doman AI allows for sub-minute cycle times.
Machine learning enables personalization in presentation of service, responses and recommendations.
Platform can be leverages for self-service across multitude of stakeholders and business processes – extending the same benefits of instant and simple service using intuitive service triggers.
Through a single point of integration with the Enterprise, the platform allows for engagement & service across multiple digital interfaces in a consistent & continuous manner across digital interfaces.
Seamless handover to Agent, within the chat interface itself to ensure customer experience is not compromised in case of any issues or complex queries.
The User Journey is designed and continuously configured by the Enterprise Admin using the console.
Analytics generated at a User & Enterprise level, that is used for Machine learning based features, and also generates insight around the product & relevant market base.
Define Enterprise level policies and Product/service level rules, configurable through the console.
Closed Domain Artificial Intelligence based service triggers ensure that context assignment is not an issues. Closed Domain AI based service requests are also not dependent on high volumes of data, as the need for labelling & training is obviated.
On an average the cycle time is brought down to under a minute. Steps are brought down to two or three steps due to unboxing of services.
POWER & UTILITIES
HashBlu operates at a core process level and hence has easy applicability across Industries. HashBlu has a library of pre-built services that are Industry specific, and also allows for services to be custom built for the specific enterprise needs.